Hotel Gran Bilbao

This is a beautiful hotel. The breakfast was excellent as was the evening meal. The staff were so professional and helpful. Lucia looked after us so well in the restaurant. She was so polite, kind and helpful. We really appreciated her professionalism. The food was absolutely delicious and served generously. The choice of the decor is modern and the ambience delightful. Parking facilities are excellent and access is easy. The location of the hotel is superb as it is only a short walking distance to the city centre. We really look forward to another stay in this hotel.

Hotel Gran Bilbao is spacious and things function well. People at the reception are quick and helpful. Thanks also for upgrading me to a big room with a wide view to the hills and mountains surrounding Bilbao. Really appreciated <3 The bed was comfy and the room seemed pretty silent so I slept well. The air-con functioned well. I also loved the filtered water automat in the corridor, just behind my hotel room door (btw. water in Bilbao is tasty everywhere!) Breakfast is big and super nice. I stayed for 4 nights and ate so much every morning that I could easily stroll around the city until late in the afternoon. For the evening, there's also a restaurant and bar at the hotel but I had no time to try them this time. Next time, then!

I was greeted by a very friendly smiling front desk person Ms Tatiana who brighten my day immediately on my arrival even when it was gloomy , cloudy and raining outside . I was earlier than standard Check in time yet she allotted room with a broad smile two hours before which was well appreciated. She also handed me a map of the city but also came out of her desk to show me the walking pathway to old town and advised bus no 77 to return ( if required) On reaching my room which was very spacious , neat and clean with all amenities a person would like to have while travelling I was greeted by a housekeeping staff MS Bubemi . Soon I approached her again as she was just outside my room to show me how to operate the coffee machine and she very efficiently taught me how to operate but also made a cup of coffee for me which was much much appreciated. there was clean water fountain outside the room and she also showed me different functions to get hot water and cold water to fill the coffee machine. I wish her all the best . She was very nice. The Bathroom was rather large and spacious with all modern facilities but the best part was very effective Air conditioning for a very good night sleep. Another thing which is worth mentioning here was a guest relations personnel approached us while we were having our breakfast next day to talk about tourist attractions of the city and she was a hotel staff and not a tourist guide /travel agent . This service was offered to guests on behalf of Hotel to promote the city without any strings attached . Bravo !!!

Spacious room & bathroom, comfortable king size bed, great breakfast buffet with open kitchen, also a good choice for dinner. Walking distance to the old town. Bus no 77 stops in front of hotel. Tram station to attractions also 5 min. away. Friendly & efficient staff. A plus is the water machine provided on each floor to refill. Good value for money, thank you!

Great hotel. It had a great restaurant. And also had a cool bar in the lobby area, which I love in hotels. All the staff were so friendly. Great car park, loads of spaces, and you can come and go easily by car via the automatic barrier. Great beer, coffee, food, and views. The location was great, overlooking a nice river, and easily accessible by car, just off a nearby accessible road. It was also right beside the old town part of the city, and everything is within walking distance, you can walk all the way into the city-center, and the river makes it very easy to locate the hotel. I will definitely be back.